Frequently Asked Questions

Online right here at or visit our desk located in the lobby level of the Waikiki Shopping Plaza, open daily from 8am-5pm

No, our drivers do not sell tickets. Please purchase your tickets online, or at your favorite Waikiki activity desk.

Because our vehicles are fully open-air, our guests are not required to have a vaccination card. However, to comply with the new City and County of Honolulu Safe Access Oahu requirements for guest entry to restaurants, museums and venues (including, but not limited to our tour and trolley stops), our partners may require proof of vaccination or a negative COVID-19 test. Please make sure that you have a valid vaccination card that notes full vaccination taken at least 15 days prior, or proof of a negative Covid-19 test taken within the last 48 hours.

Venues do not want to turn anyone away, but will not allow anyone in without the proper documentation and valid ID.  Also be advised that refunds will not be offered if you are refused entry. Children under 12 years old are exempt.

Yes, all of our vehicles are ADA compliant with wheelchair lifts. For best service we suggest starting tours at stop #1 so that our staff members can assist you.

Renting your own trolley is an easy process and starts by getting a quote. From there, our charter representative will assist you in getting your trolley rental for your special occasion or event.

Directions to Waikiki Shopping Plaza


Waikiki Shopping Plaza
2250 Kalakaua Ave.
Open daily: 9am – 5pm

No, you don’t have to use your 4-day or 7-day pass in consecutive days. You can break up usage days within seven days (for 4-day passes) or ten days (for 7-day passes).

Restrooms are available at select stops on each line. These are:

All Lines:

Blue Line:

Pink Line:

Ala Moana Center

Red Line:

Need More Help?

We’re happy to help. Give us a call or text at (808) 591-2561. You can also email us at [email protected], or use our contact form.